Swann Virtual Assistance Limited (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, website visitors, and business contacts. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable laws.

1. Information

We Collect We may collect the following types of information:

1.1 Personal Information

• Name
• Email address
• Phone number
• Company name
• Billing and payment details

1.2 Non-Personal Information

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Cookies and usage data

2. How We Use

Your Information We use your information for the following purposes:

• To provide our virtual assistance and bookkeeping services.
• To communicate with you regarding inquiries, contracts, and updates.
• To process payments and manage accounts.
• To improve our website and services.
• To comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in delivering our services (e.g., payment processors, cloud storage providers).
• Legal Requirements: When required by law or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, sale, or acquisition of Swann Virtual Assistance.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Objection: Object to processing based on legitimate interests.
• Data Portability: Request transfer of your data to another service provider. To exercise your rights, please contact us at admin@swannva.co.uk

6. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect website functionality. 

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically. 

9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Swann Virtual Assistance Limited

Email: admin@swannva.co.uk