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Overcoming the fear of outsourcing

Let’s Address some of the common fears around outsourcing… Outsourcing can be daunting, and it’s normal to have concerns. Some common worries are explained below:

Systems

What if you don’t have the right systems in place to support a team member? 

If you don’t have the right systems in place to support a virtual assistant (VA), it can lead to inefficiencies, communication gaps, and poor task execution. To address this, establish clear processes from the get go and utilise task management tools.  Ideally, your VA will already be familiar with these and be able to make recommendations if you’re not already using a CRM.

You should also consider developing an onboarding process that includes company introduction, any relevant tool training and from there maintain regular check-ins and feedback.

By doing so, you’ll create a productive environment that enables your VA to succeed and contribute effectively to your team.

Understanding your business

What if they don’t understand your business?

If a virtual assistant (VA) doesn’t understand your business, it can result in misaligned priorities, mistakes, and inefficiencies. Share your business’s mission, values, goals, and target audience with your VA along with sharing key resources like company handbooks, past work examples, and competitor analysis. 

In addition, a number of VA’s specialise in certain industries or have worked in particular industries – establish the importance of this before seeking out your best suited VA.

What if they don’t do as they say?

What if they don’t follow through on their commitments? If a virtual assistant doesn’t follow through on their commitments, it can disrupt workflows and erode trust.  Help create a structured environment with clear expectations so you can help ensure your VA stays on track and delivers on their commitments.

I’d highly recommend checking out your virtual assistant’s Google rating along with any other reviews and references if this is a concern.

Security

And of course, one of the most common concerns is about security. Whether it’s sharing passwords for your social media accounts, giving someone access to your calendar, or handling sensitive data, rest assured that you’re in safe hands when working a VA.

VA’s operate under a solid contract that ensures both client safety and VA security. For password management, there are tools available, which allow you to share passwords whilst keeping them secure, so you can relax, knowing your information is protected.

What are your biggest fears when it comes to outsourcing in your business? Let’s talk about how we can overcome them together.

Get support for you and your business!

If you feel you’ve reached the point where you can no longer manage everything yourself, let’s chat about what you are struggling with and which tasks you could send my way.

Drop me an email at lauren@swannva.co.uk and we can discuss how I can help you!

You can connect with me on Linkedin or Insta – please send me a DM to say hello!

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How Virtual Assistants Can Empower Neurodivergent Directors:

How Virtual Assistants Can Empower Neurodivergent Directors: Staying Organised, Focused, and Accountable

The world of leadership is evolving, and as we become more aware of the diverse ways in which people think and work, it’s clear that traditional approaches to organisation and productivity may not suit everyone. Neurodivergent individuals, including those with ADHD, autism, dyslexia, and other cognitive variations, often bring unique perspectives and strengths to leadership roles. However, they may also face challenges in areas like organisation, focus, and accountability. This is where a virtual assistant (VA) can be a game-changer.

Understanding Neurodivergence in Leadership

Neurodivergent leaders often possess exceptional creativity, out-of-the-box thinking, and problem-solving skills. However, they may struggle with executive functioning tasks—such as time management, prioritisation, and maintaining focus—that are crucial for effective leadership. The conventional methods of staying organised, like rigid schedules or traditional to-do lists, may not align with how their brains operate. This is where tailored support from a virtual assistant can make a profound difference.

Tailored Organisation Strategies

One of the primary ways a VA can assist a neurodivergent director is by creating personalised organisational systems that cater to their specific needs. For example:

Customised Task Management: Instead of relying on generic project management tools, a VA can design a task management system that breaks down tasks into smaller, more manageable steps. They can use visual aids and color-coded systems to make task tracking more engaging and less overwhelming.

Flexible Scheduling: Neurodivergent individuals may not thrive under rigid schedules. A VA can help by creating a flexible calendar that allows for fluidity while ensuring key deadlines are met. They can set up reminders in a way that minimizes stress, perhaps through gentle nudges rather than abrupt notifications.

Enhancing Focus and Reducing Overwhelm

Maintaining focus can be a challenge for neurodivergent directors, especially when juggling multiple responsibilities. A VA can implement several strategies to help:

Task Batching: A VA can group similar tasks together, so the director can focus on one type of activity at a time. For example, all meetings could be scheduled back-to-back on certain days, leaving other days free for deep work.

Time Blocking: By helping the director allocate specific times of day for particular types of work (e.g., creative thinking in the morning, administrative tasks in the afternoon), a VA can support them in harnessing their most productive hours.

Break Management: To prevent burnout, a VA can schedule regular breaks that align with the director’s natural attention spans. They might also suggest mindfulness or relaxation techniques that can be employed during these breaks to recharge mentally.

Accountability Without Pressure

Accountability is crucial in leadership, but for neurodivergent individuals, traditional accountability methods might feel pressuring or demotivating. A VA can provide a more supportive approach:

Positive Reinforcement: Instead of focusing on what hasn’t been done, a VA can celebrate small wins and progress. This approach can help maintain morale and motivation, which is especially important for neurodivergent leaders who might experience setbacks in staying organised.

Collaborative Goal Setting: A VA can work closely with the director to set realistic, achievable goals. They can help break down these goals into smaller milestones, ensuring that progress is steady and manageable. Regular check-ins can be scheduled to review progress without making the director feel micromanaged.

Adaptive Feedback Loops: Recognising that neurodivergent individuals may have different responses to feedback, a VA can adapt their communication style to provide constructive input in a way that’s encouraging rather than overwhelming. This might involve focusing on strengths first or offering feedback in a written format that allows the director time to process and reflect.

Managing External Communications

Interacting with teams, stakeholders, and clients is a significant part of a director’s role. For neurodivergent leaders who may find social interactions or verbal communication challenging, a VA can step in to streamline these processes:

Email Management: A VA can handle incoming emails, prioritise them, and draft responses, ensuring that important communications are addressed promptly without overwhelming the director.

Meeting Coordination: A VA can prepare agendas, summarise meetings, and follow up on action items, allowing the director to focus on high-level decision-making without getting bogged down in details.

Stakeholder Relations: Whether it’s managing social media profiles, preparing reports, or coordinating with key stakeholders, a VA can act as a bridge, ensuring that external communications are clear, timely, and aligned with the director’s vision.

For neurodivergent directors, the right support can make all the difference in achieving their full potential as leaders. A virtual assistant acts as strategic partner who can tailor their approach to meet the unique needs of neurodivergent minds. By helping these leaders stay organised, focused, and accountable in ways that respect their neurodiversity and boundaries, VAs can help to empower them to lead with confidence, creativity, and clarity. In a world that increasingly values diverse leadership styles, the collaboration between neurodivergent directors and virtual assistants is not just beneficial—it’s transformative.

Get support for you and your business!

If you feel you’ve reached the point where you can no longer manage everything yourself, let’s chat about what you are struggling with and which tasks you could send my way.

Drop me an email at lauren@swannva.co.uk and we can discuss how I can help you!

You can connect with me on Linkedin or Insta – please send me a DM to say hello!

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A fully customisable system which can help you run your business

Our focus lays on simplicity and four simple but important key features: Customisation, Systemisation, Automation and Integration.

Let’s delve into each of these features and how Monday.com works.

Overview:

The online system is available on any web browser as well as a handy app on your phone, the programme consists of various workspaces which you can fill with – Docs, Boards and Dashboards. 

Docs are essentially a never-ending sheet, where you can store notes, upload videos, links, keep checklists, files, photos, codes, charts and calendars. You can also connect your Boards and Dashboards meaning your doc is updated live along with these. Docs are hugely helpful for viewing an overview of information – particularly if you’re reviewing the same reports periodically. 

Boards are your sheets made up of customisable cells. If you want to store addresses, contact numbers, files, numbers, dates this is what you’d use your board for. Boards are exceptionally helpful for delegating and managing workflow as you can add your team to your board and add a cell for your staff, which assigns the task in question to them. 

Custom categories such as “Task pending” “I’m working on this” “Task Complete” “I need help!” can be added for your team to adjust as appropriate, giving you a clear overview on how the workflow is going. 

Better yet – you can save on the micromanaging and constant asking for task updates by utilising the Automation feature, so if someone in your team marks their task as “I need help!” you could receive a notification if you wanted. 

Likewise, for “Task Complete” so you can check the task or bill the customer accordingly. Boards also have the helpful feature of offering different view options of your board, including as a calendar, various charts and even a map – these can be incredibly helpful features for different businesses and we have seen them used for various reasons, including:

– Calendar: for content planning, work scheduling, client communications

– Map: for working out delivery routes, for establishing gaps in market, for tracking where equipment had to go

Dashboards are your way of visualising data from across multiple boards. If you’re looking to see how your 8 projects (so 8 boards) are progressing, this is your place to customise and review numbers, tables, team updates, time tracking, Gannt charts, timelines, pivot tables, countdowns, to do lists and team workloads.

So, how does this system work with those 4 key features we mentioned?

Customisation:

Most software’s have their “quirks” which we learn to live with and work through but when you build your system in Monday.com everything can be changed, moved & adjusted to suit what it is you’re trying to track!

Systemisation: 

Systemising is essential for anyone in business, using Monday.com allows you to keep everything in one place and have the whole team / business working in harmony, with the system updating live, there becomes less room for error.

Automation:

So, on the 1st every month you need a reminder to come to your team member to do a certain task? It can be automated. 

This team member often lets tasks become late. Let’s automate a reminder too so you don’t need to feel like you’re nagging. 

This team member asks how to do this task every time it’s due? Let’s add detailed instructions on how to complete this task to appear with the task on the 1st every month.

Need to go a bit more specific? Not an issue. Monday.com offers an extremely vast amount of automation and can even tell you when a button is clicked by a certain person.

Integration:

Now there’s nothing worse than moving or using a new software when you’re used to using something else. Monday.com thankfully integrates with various software’s, making it a central hub of information. Some software’s it integrates with include:

– Gmail

– Facebook

– Stripe

– Outlook

– Quickbooks

– Docusign

– Pandadoc

– Googlesheets

– Zoom

– Shopify

– Trello

– Asana

– Zendesk

– Mailchimp

– Dropbox 

– SurveyMonkey

– Teleboost

– Aircall

So if you’re using any of the above programmes for your business – looks like there’s a way some of the tasks you carry out in these programmes can be integrated and automated.

Now, we’ve only really scratched the surface on what the system does, the internal communications are brilliant and the ability to extend this to external communications if you wanted is an excellent feature. 

Want to know more? Or want to know how this could specifically benefit your business? Would you like an exclusive discount for this software? Get in touch.

Drop me an email at lauren@swannva.co.uk and we can discuss how I can help you!

You can connect with me on Linkedin or Insta – please send me a DM to say hello!

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Why do you need a Virtual Assistant service?

As your business expands, managing all the tasks alongside maintaining client satisfaction and any business growth can become challenging. While hiring an employee seems like the logical solution, you might hesitate due to the ongoing expenses and employer responsibilities. Outsourcing administrative tasks to a Virtual Assistant service offers the support you require without the weight of ongoing commitments.

Some of the signs that you might be ready for a Virtual Assistant include:

Feeling stressed, overwhelmed and burned out

Experiencing stress, overwhelm, and burnout? If you’re handling your entire business operations from ordering supplies, carrying out billable work and delivering sales pitches, you may feel like you’re constantly juggling it all. Seek assistance before reaching you drop the ball.

Making errors within your work

If you are finding errors in client work, this is a clear sign that you are overstretched and possibly rushing and not double checking. Rushing to get tasks finished inevitably leads to lower quality work and over time that can result in losing clients or feeling dissatisfaction with your business. 

Not seeing your friends and family from one week to the next

Starting and working in your own business can be a difficult and time-consuming slog for many business owners. You do HAVE to put in the hours, especially at the beginning to get things off the ground. But if you are years in and you are still working late in the evenings and at the weekends and never take any time off, then it’s time to realise that this lifestyle isn’t healthy or sustainable any longer. Odds are – you probably started your own business for more freedom, not less!

You or your team lack a certain skill set

If I was asked to do a paint job on my vehicle, it wouldn’t be great – so you can’t be blamed if your area of strength isn’t handling your own business admin.  If you and possibly your employees lack the IT skill, patience or experience to complete administrative tasks – sending these for someone else to do may be a good idea!

Doing tasks that someone else could do at the expense of tasks that only YOU can do

If too much of your time is spent doing administrative tasks that could be handled by a Virtual Assistant service, you aren’t making the best use of your business expertise. Hire a VA to handle your repetitive business tasks so you can work on the core client offer.

Get support for your business!

If you feel you’ve reached the point where you can no longer manage everything yourself, let’s chat about what you are struggling with and which tasks you could send my way.

Drop me an email at lauren@swannva.co.uk and we can discuss how I can help you!

You can connect with me on Linkedin or Insta – please send me a DM to say hello!