Client Feedback & Success Stories

What Our Clients Say About Swann VA

We’re proud to support small businesses with dependable, detail-driven virtual assistance. Here’s what our clients have shared about their experience.

Google 5 Stars from David Yates
"Swann Virtual Assistance have been a brilliant extension of my team. While I have an in-house admin team, there are times when I need support with tasks that require a higher level of confidentiality or a more tailored approach – and that’s where they’ve been invaluable."
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Google 5 Stars from Paul T
"Lauren is an absolute joy to work with, a real professional with a "get stuff done" attitude and I'd highly recommend her and her business to anyone looking for a virtual assistant.
I was surprised at how apt and knowledgeable she is at even the most technical of tasks and I look forward our meetings as we achieve so much with a relatively low outlay!"
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Google 5 Stars from Sean Taylor
"Lauren Swann has worked as a personal assistant in our engineering firm since March. She consistently demonstrates attention to detail, meets deadlines, and adapts well to our fast-paced environment. Lauren's organisational skills and effective communication have positively contributed to our team's efficiency. Her performance has been reliable and in line with the demands of our industry."
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Google 5 Stars from David Kirby
"I started working with Swann VA Ltd earlier this year and they have helped me tremendously with all my new business functions. Their knowledge and expertise has enabled my business to excel forward much further and faster than it would have, had I’d tried to do it alone. I am looking forward to continuing that excellent working relationship in 2025."
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Google 5 Stars from Katie Allday
"Would highly recommend using Lauren for her services again. Extremely professional and a fab manner to make anyone feel at ease with her!"
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Google 5 Stars from Bridal Way
"I cannot recommend Lauren highly enough. The service she offers is incredibly valuable to me and since having her on board our productivity has increased hugely. Not only is she professional and efficient but also a great motivator. Every business owner needs a Lauren in their life. Thank you for all your support you are amazing."
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Google 5 Stars from Felicia Foster
"Lauren and the team at Swann VA have filled a huge gap in my knowledge of digital marketing. From website edits, reformatting, email marketing, blogs, social media graphics, etc., they’ve made my homeopathy practices fit for the digital age! I highly recommend this professional and efficient VA for all your outsourcing needs. Thank you for all your help. 🙏"
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Google 5 Stars from Marisa Akon
"Highly recommend Swann Virtual Assistant and their services. Lauren is a godsend. Shes efficient has made my work life easier and very supportive in her approach. She has made suggestions and implemented processes that have made the business better. Thank you for your continued support."
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Google 5 Stars from Henry Burbidge
"As an entrepreneur, having a VA who offers such a diverse range of PA services has been a game changer. Highly recommend!"
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Google 5 Stars from Mel Redwood
"Lauren has been such a huge weight off my shoulders with ever growing tasks that come with owning a business these days. Always so willing to help and go above and beyond. Her little nuggets of ideas are always so useful too. Would recommend to any business that's feeling the overwhelm."
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Google 5 Stars from Matt Whiteman
"I've had the pleasure of working with Lauren from Swann Virtual Assistance Limited for some time now. Her invaluable support in digital marketing and back office tasks for WEBXMEDIA has been nothing short of exemplary. Always professional, efficient, and radiating a warm, friendly demeanour, Lauren truly stands out in her field. I wholeheartedly recommend her services to anyone seeking top-notch assistance. Cheers to a continued successful collaboration! 🌟🇬🇧"
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Google 5 Stars from Molly Robinson
"Lauren did an incredible job building my website. She completely understood my vision and made it come to life beautifully. Really thankful for her knowledge, expertise and quick turnaround and highly recommend her to businesses of any size!"
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Google 5 Stars from Andrew Wills
"Lauren was amazing from start to finish. Very professional, very knowledgable, super quick & all for a great price. Will be recommending Swann Virtual Assistance Limited to everyone and anyone should they need a virtual wizard! 😁 …"
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Google 5 Stars from Accuracy Accounting & Tax
"Lauren is 5 star! She has helped ease the pressure in our business through easy communication, being efficient and being highly organised. Thank you Lauren! We would highly recommend her to anyone!"
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Google 5 Stars from Steve Fowler
"Swann Virtual Assistance Limited are really helpful and can provide a variety of business support to improve your business. Lauren has made helped to put things in place to improve my business and is both friendly & knowledgeable. Highly recommended!"
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Google 5 Stars from Andy Page
"

I needed a logo, new website and email address and approached Lauren to help me with this.

The various logos supplied were brilliant. Once I chose the logo the website was set up promptly along with the email.

Work was of high standard, get quality and prompt.

Have since recommended Swann VA to several clients and have also used them for some admin work"

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Google 5 Stars from Stephen Kelly
"We have been working with Swann VA for a year now and Lauren has helped our growing business in more ways than i could ever have imagined. From administrative intense tasks that would bog me down to automating some of our processes that ashamedly we were still using paper and pen for !!! It has all been a massive help and allowed me more time to focus on growing the business."
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Google 5 Stars from Lloyd Guinan
"I have used Lauren for several years now for help across my businesses and personal life. Her help and input has been invaluable to me and has freed me up to do what I want, whilst having the reassurance that my businesses will operate seamlessly. I couldn't sing her praises high enough."
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Google 5 Stars from Ashleigh Edwards
"Lauren led a social media evening for small business owners and I found this extremely informative. I learnt a lot in just a couple of hours which I have been struggling with for years. Lauren gave demos and explained things so clearly. I will definitely be attending again and would highly recommend"
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Google 5 Stars from Seth Guinan
"Lauren is my accountant for my beauty business, she has made such a difference for the future of The zen cabin. Would highly recommend, if you have a business or are starting up one she is the women for it."
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Google 5 Stars from Smile A Day
"I stumbled across Lauren by chance but oh how I'm glad I did ..... What a superstar she is! My work load at the times is ridiculous, spinning far too many plates, by having Lauren on my side it means the plates keep spinning faster than ever before. Lauren is always calm, professional and friendly."
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Google 5 Stars from Jonathan Bucknall
"I recently got Swan Virtual Assistance Limited to undertake some urgent work.

This outstanding Virtual Assistant handled urgent spreadsheet requirements with remarkable efficiency. Their understanding of Excel was evident as they swiftly sorted through complex data, ensuring everything was accurately categorised with links and formulas sorted.

What impressed me was their ability to deliver high-quality results with incredible speed. Despite the tight deadline they consistently exceeded expectations. Their meticulous attention to detail ensured the correct outcome every time.

In summary, this Virtual Assistant excels in delivering exceptional results promptly. I highly recommend their services to anyone seeking a reliable professional for urgent tasks and all VA work."
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Google 5 Stars from Kai-lon Chan
"I was highly recommended by a business associate to use Laurens services, as I was told she is great at what she does. I have only used her services for two weeks but my life has become less stressful & more productive! 5 star 🌟 …"
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Google 5 Stars from Shelby Roar
"My company needed to outsource report management, data analysis, and business support for a high-end client. Choosing Swann Virtual Assistance, was the best decision we could have ever made. Their business support service significantly improved the client’s process efficiency, resulting in cost savings. Their report management and data analysis services identified numerous opportunities and areas of improvement for the client. Contributing to numerous successful and profitable financial quarters for our client.
I highly recommend Swann Virtual Assistance for any business and administration needs. They are reputable, affordable, and always strive to improve customer profits, productivity, and performance targets/goals."
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Google 5 Stars from Charlotte Barnes
"Lauren was incredibly helpful in organising my accounts, diary and emails and took the stress and worry away from me. Would highly recommend Lauren’s services to help you organise your business! She’s been a life saver"
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Google 5 Stars from Ashley Smith
"Lauren is super helpful with absolutely everything! From business to personal life, she will never let you down! Highly highly recommend if you need help with ANYTHING"
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Google 5 Stars from Damian Holcombe
"A great service from Swann Virtual Assistance, we had issues we couldn't find a solution for, but we were shown a way forward and wea are now saving time and money. Happy is an understatement."
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Google 5 Stars from Headshot Company
"Lauren is an absolute pleasure to work with. Efficient, highly organised, a great communicator and super friendly! Highly recommended"
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Google 5 Stars from Paul Donald
"I would recommend the services was value for money more important works to a good time scale. Full professional performance.

I will be using / working again with Swann virtual assistance in the future again."
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Google 5 Stars from Ian Wade
"Excellent support provided with lots of great advice and knowledge of software, even implemented some great procedures for us to streamline work processes. Highly recommend these guys!"
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Google 5 Stars from Janina Vincent
"Great service from Lauren and Chloe. These guys really know their stuff! Thanks, Max"
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Google 5 Stars from Ashley Hammocks
"Lauren is amazing!!! Has helped me so much and taken so much stress off my shoulders. She has been a life saver!!!!"
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Google 5 Stars from lloyd guinan
"Worked with lauren for years now and simply a life saver and someone to rely, trust snd depend on! Couldn't be without her"
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Google 5 Stars from Donna Hare
"Amazing company and Lauren was so professional. Great service and would definitely go back again!"
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Google 5 Stars from Prospect Retail
"I have used swan virtual assistants, they are great . Save me time and money ."
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Google 5 Stars from Oliver Eyles
"Amazing service would definitely recommend"
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Google 5 Stars from Sasha Cross
"Lauren and her team at Swann Virtual Assistance have made a big difference in how I run my business. She's super professional, quick to respond, and always thinking ahead. Since working with her, I've had more time to focus on growing things instead of getting caught up in admin. Highly recommend her if you need someone reliable and efficient."
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5-Star Yell Review
"I had a backlog of unorganised invoices that needed sorting and setting up in Xero, and Lauren at Swann Virtual Assistance handled everything perfectly. As an experienced virtual assistant in Kent, she brought order to the chaos with efficiency, accuracy, and clear communication throughout. The entire process was smooth and stress-free, and now my accounts are in great shape. I highly recommend Lauren to anyone needing professional and reliable admin support."
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– Gracie, Small Business Owner
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5-Star Yell Review
"Honestly, I don’t know how I managed before finding Lauren at Swann Virtual Assistance. From day one, she just got it. She picked things up quickly, took initiative, and made everything feel less stressful. She’s organised, reliable, and has a lovely calm energy that makes working together so easy. It’s like having a second brain on hand—someone I can trust completely with my business tasks. If you’re drowning in admin or just need someone who’s genuinely got your back, give Lauren a call. Total lifesaver!"
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– Mollie., Event Planner
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5-Star Yell Review
"Working with Lauren at Swann Virtual Assistance has genuinely lifted a weight off my shoulders. As a small business owner, I was constantly juggling tasks and feeling overwhelmed—until Lauren stepped in. Her calm, capable presence has brought a sense of order and relief I didn’t think was possible. She’s thoughtful, incredibly efficient, and truly cares about the work she does. It's not just admin support—it's peace of mind. I’m so grateful to have her on my team. If you’re struggling to keep up, don’t hesitate—get in touch with Swann VA. You’ll wish you had sooner."
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– Katie, Tech Startup Founder
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5-Star Yell Review
"Professional, timely, quality work, great communication and a portfolio of services to help any small to medium sized business thrive. I highly recommend! Thank you so much with all your help!"
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– Shelby, Marketing Specialist
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5-Star Yell Review
"Swann Virtual Assistance has been a total game-changer for me. Lauren is highly organised, thoughtful, and always one step ahead. She doesn’t just complete tasks—she improves the way I work. Her input has helped streamline my admin, improve client communication, and free up valuable hours in my week. I no longer feel overwhelmed by the little things, and I genuinely trust her to handle anything I send her way. If you’re looking for smart, professional, and dependable virtual support, I can’t recommend Lauren highly enough!"
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– Liam, Business Owner
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5-Star Yell Review
"I’ve worked with several VAs over the years, but Lauren stands out. Her professionalism, reliability, and problem-solving approach are second to none. She takes ownership of tasks, communicates clearly, and delivers consistently. It feels like she’s part of my team, not just a contractor. Her support has given me the freedom to focus on growing my business with confidence."
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– Edward, Accountant
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5-Star Yell Review
"I would be lost with Swann VA. They are able to help with all my ad hoc admin and PA needs when I'm too busy with my work. The team is professional, skilled and flexible. And great value too which is important for my small business (sole trader). I would recommend them in a heartbeat.💕"
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– PlanBNaturalHealth, Wellness Consultant
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5-Star Yell Review
"Lauren is an exceptional virtual assistant—professional, reliable, and highly organised. She helped me streamline my schedule, manage my diary efficiently, and took care of several admin tasks that saved me a lot of time. Her attention to detail and proactive communication made working with her a breeze. I highly recommend Lauren to anyone looking for dependable virtual support."
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– Sian, Business Owner
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5-Star Yell Review
"Working with Lauren at Swann Virtual Assistance has been a fantastic experience. From day one, she took the time to understand my business and quickly became an invaluable support. Lauren is proactive, efficient, and incredibly organised—she doesn't just follow instructions, she anticipates what needs doing and gets it done to a high standard. Her communication is always clear and prompt, and she brings a calm, professional energy to everything she does. Since working with her, I’ve been able to focus more on growing my business knowing daily operations are in safe hands. Highly recommended! swannva.co.uk"
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– James, Property Investor
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5-Star Yell Review
"I've been using Lauren for a number of years for help across my companies and personal needs. She has been nothing short of a miracle worker to the point where I don't want to recommend her as I want to keep her to myself! If you use Lauren, you'll be in safe, professional hands and can guarantee your project will surpass your expectations, whether it big or small. Thank you for your continued support Lauren."
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– Lloyd, Business Owner
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5-Star Yell Review
"Lauren implemented and managed a lead management system for my business and also took on our customer onboarding process, and we couldn’t be happier with the results! We’ve also had fantastic feedback from our customers too. Would highly recommend"
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– Charlotte, Business Owner
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5-Star Yell Review
"The attention to detail and proactive communication was amazing. Highly recommended!"
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– Gemma R., Small Business Owner

🏫 Personalised PA Support That Makes a Real Difference

Client: Finance Company Director, London

Services Provided: PA Support – Research & Personal Assistance

When this London-based finance director reached out for virtual PA support, he needed more than just diary management and inbox organisation. He needed a trusted right hand who could handle both professional and personal tasks with discretion and efficiency.

One key project involved helping him research and navigate the competitive school admissions process for his son. We sourced and compared options, gathered admissions criteria, and prepared a timeline to ensure everything was submitted correctly and on time.

This morning, I received a message from him:

"My son got into our first choice school, following your research – thank you for all of your help on that Lauren! 🙏🏾"

Helping a client secure a place at their preferred school isn’t just admin. It’s life-changing support. It’s what we aim to provide: real help that matters.

📊 Reporting Support That Actually Drives Profit

Client: Director of a Consultancy Firm, UK

Services Provided: Data Analysis & Reporting Support.

When this consultancy director approached us, they were spending hours each week buried in spreadsheets and chasing data from their team. Time that could’ve been used to grow the business or work with clients directly. They knew reporting was essential, but it had become a drain rather than a driver of value.

We stepped in to help streamline the entire process.

First, we worked with them to understand what reports were actually needed and when. We created clear templates, automated data collection wherever possible, and took over the admin of compiling and distributing reports. The result? Not only did reporting become faster and more consistent, but it also started revealing insights they could act on.

They told us:

"I didn't realise how much time I was losing to reporting until it was handed over. Now, I get what I need in my inbox without lifting a finger and it's helping us make smarter decisions."

This is more than admin. It's enabling better business strategy and more headspace for leadership. That’s what expert VA support should do.

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Get in touch

    Virtual Assistance, Remote PA , Bookkeeping & Business Management Support

    If what you need is someone to add more hours to your day and more days to your week – I can do just that for you by providing an efficient, professional solution to your administrative needs!

    Swann Virtual Assistance Limited

    Our Location

    62 Botany Road, Broadstairs, CT10 3SF, United Kingdom

    lauren@swannva.co.uk

    07946614042

    Hours

    Mon-Fri : 09:00 – 17:00
    Sat - Sun Closed